[TECH] I am pulling my hair out over this

[bigdale9]

I have windows vista with itunes 7.5 i just ant to download some music but cant log in the connecetion times out. iTunes has been ticking me off ever since i put it on my new computer with vista
PLEASE HELP
p.s. i have norton anti virus and a not full edition of macafee

[cali feeder]

Check out your firewall settings. Make the iTunes service a permanent allowance.

[bigdale9]

care to go into detail? what should i look for on firewall settings. and what is permenant allowance?

[cali feeder]

I don't have Vista, so I'm going off what I think should happen. Open up your connections, and from there open up your firewall settings. Under Exceptions, put a check next to iTunes, or add it to an allowance list or whatever.

[bigdale9]

i can't find the firewall settings

[cali feeder]

Can't help you any more than that bro. Try going through control panel, then to network or connections settings, or something like that.

Use your head. Use your intuition to figure where you'd think something about the internet would be.

[ChiefsLacrosse1]

heres an idea: dont use vista

sorry, but as mean as that sounds...vista is crap. microsoft just released it to gain a huge profit.

[bigdale9]

iTunes is allowed through my firewall. i know vista sucks i can't emali doccuments or save things to my flashdrive.
im just going to reinstall itunes

[laxdude802]

get XP?
seriously, It looks like reinstalling itunes may be a good idea. If that doesn't work, make sure your Norton and the Macafee aren't stopping it from connecting. Post here if nothing works.

[bigdale9]

nothing has worked. I ran the diagnostics thing and this is what i got

1st page: secure link to itunes store failed

2nd page:
Network Adapter Information

Adapter Name: {89DC631C-215A-4109-AD04-8767E4605E3E}
Description: Westell WireSpeed Dual Connect Modem
IP Address: ************
Subnet Mask: ***********
Default Gateway: ***********
DHCP Enabled: Yes
DHCP Server: ***********
Lease Obtained: Mon Dec 17 22:49:49 2007

Lease Expires: Tue Dec 18 22:49:49 2007

DNS Servers: ***********
***********

Adapter Name: {962B9D89-F5ED-41AF-9260-13CA4440A49F}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.

i blocked out some stuff for my privacy

[bigdale9]

you know what? I'm NOT EVEN GOING TO USE ITUNES. im going back to walmart music downloads. i can convert that format to itunes format

i am fed up with apple know. they are a major campany and i am not the only one with this issue!!! if a masjor comapany cant fix a major problem quickly, forget em!!!

this can be closed

[cali feeder]

It's not iTunes, its Vista.

[lax@wwu21]

It's not iTunes, its Vista.

Vista was released before it was "ready" so that instead of having only a couple of people testing it in labs, Microsoft could have thousands testing its new software and find the problems.

Make sure to send in every problem report you have so that in the future you and anybody else who has the problem can get it fixed.

[Meade Lacrosse]

you know what? I'm NOT EVEN GOING TO USE ITUNES. im going back to walmart music downloads. i can convert that format to itunes format

i am fed up with apple know. they are a major campany and i am not the only one with this issue!!! if a masjor comapany cant fix a major problem quickly, forget em!!!

this can be closed

You're fed up with Apple? You ought to be fed up with the Company who refuses to let you do much with your OS. Considering that nothing seems to be working on your Vista, don't think its likely that Microsoft ought to be blamed, instead of the company whose product, along many others on your computer, doesn't work?

[bigdale9]

You're fed up with Apple? You ought to be fed up with the Company who refuses to let you do much with your OS. Considering that nothing seems to be working on your Vista, don't think its likely that Microsoft ought to be blamed, instead of the company whose product, along many others on your computer, doesn't work?

im fed up with windows too for not making sure this stuff works with vista

[Meade Lacrosse]

im fed up with windows too for not making sure this stuff works with vista

What I mean is, you shouldn't be fed up with Apple at all, or any other manufacturer whose products don't work on your computer as a result of Vista.

[WHEELAX2]

check both the apple and microsoft sites. there should be faq sections. start there, and if nothing helps, call tech support for ms vista

[bigdale9]

Still having issues but with a diferent action.
im trying to take the music i backed up on a cd-r from my old computer and put it on itunes
i tried on a laptop with itunes 4 and my computer with visa (booo) and itunes 7. the files dont copy

[laxman01]

I say, Get a mac!!!

Vistas a load of poo-poo.

[soclax15]

Ahhhhhh, people who are trigger-happy to blame Vista, shocker. Even if Vista is his problem, can anyone who posted here actually explain why? And no, "Vista sucks, MS sucks, Apple can't be to blame!" is not a reason.

This has been a widespread issue with iTunes for some time now, and it's certainly not only with Vista. In some cases it's firewall issues (doesn't seem to be your issue), sometimes it's web proxy setting issues, it can be a number of things. There's a lot of material online regarding this issue(s). I don't use iTunes anymore, and never had the problem, so I'm no expert on the subject. However, I know that it is a well known recurring issue. Google your error message and start poking around, hopefully you can find something.

Also, if you ever decide to stop using iTunes to purchase music and just use it as a media player, I would suggest switching to Media Monkey. Does (as far as I know) everything iTunes can, and in my opinion does it better. It's a great little program.

[bigdale9]

its good now i just reset my old computer to an older date to get itunes back (it dissapeared for some reason) and just synced music from there

[Stringer4Lax]

i hate how people immediatly blame vista... ive owned vista since june and have not had a single problem.......itunes works perfectly, except i quit using it... i used zune now.

[QBYattackmen15]

i hate how people immediatly blame vista... ive owned vista since june and have not had a single problem.

Why would you hate to hear people blame vista? Its a well known fact that Vista is a dud.My uncle who llives up in baltimore who has(had) to use vista now and he ahd to wrtie a manual on it(his job is to write manuals for things like programs, softwar all the way to military weapons) he sais Vista is the worse program hes ever used. It has so many problems that its hard to find out where to start. haha actually coincidentally the Mac commercial is on right now when the PC guy sais"actually i just switched back to XP a few weekks ago, so much happier" i reccomend the same to you. ive never had a problem in iTunes, but i use a iBook G4.

But anyway. go to XP. Or if your looking for a more user friendly computer get a Mac. very intuitive and easy to use. but you sacrafice playing popular PC games.

[mikeman5]

Why would you hate to hear people blame vista? Its a well known fact that Vista is a dud.My uncle who llives up in baltimore who has(had) to use vista now and he ahd to wrtie a manual on it(his job is to write manuals for things like programs, softwar all the way to military weapons) he sais Vista is the worse program hes ever used. It has so many problems that its hard to find out where to start. haha actually coincidentally the Mac commercial is on right now when the PC guy sais"actually i just switched back to XP a few weekks ago, so much happier" i reccomend the same to you. ive never had a problem in iTunes, but i use a iBook G4.

But anyway. go to XP. Or if your looking for a more user friendly computer get a Mac. very intuitive and easy to use. but you sacrafice playing popular PC games.
Telling the kid to buy a new computer is probably not going to help at all. I'd suggest trying a different media program like the media monkey one listed above if it still doesn't work after you reinstall itunes. The only problems i've really been having with Vista is Windows Installer. It works like 50% of the time and the rest of the time it chooses to stop responding. :banghead: